Complaints policy

We always endeavour to provide the best service and products for our customers. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can — call 020 8567 9317, write to 113 Delamere Road, Ealing W5 3JP, or email bourneplumbing@aol.com — and we aim to respond within 2 working days.

Where we cannot resolve a complaint through our own procedure, as a Which? Trusted Trader we use the independent Dispute Resolution Ombudsman — contact Which? Trusted Traders in the first instance on 0333 241 3209.